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FAQ

Is it Really Worth Buying Promotional Merchandising?

There has been a whole host of research done on this subject and time and time again this research has shown that promotional gifts are amongst one of the most cost-effective forms of marketing whether as incentives, giveaways, corporate gifts or fundraisers when compared with other options pound for pound. With our pricing structure it is also worth noting that the larger the quantity ordered the lower the unit price becomes thus providing you with even greater value.

Can We Talk to You Directly?

Yes, please call us on 029 20 811 200. We are open from 9.00am until 5.00pm, we would love to talk to you.

How Do I Place an Order?

You can request a quote from our website, a member of our sales team will send over a formal quotation. Simply respond to the quote confirming you would like to order. Alternatively, you can scan back your signed quotation.

You can also call us on 029 20 811 200 and we will arrange the order for you.

Do the prices shown include VAT & Delivery?

The prices online exclude VAT and delivery. Delivery will vary between products and quantities.

How Long Will My Order Take?

Our products have different lead times, this can be seen in the item description. If you need your order in a hurry, we do have express products available in 1 to 5 days! Please call us and we will check availability for you.

How Will You Personalise My Promotional Merchandising?

You will need to supply us with your artwork. This may be supplied by e-mail as an EPS file, some items can be personalised with Hi-Resolution Jpegs with a minimum of 300 DPI.

What is Suitable Artwork

Suitable artwork is essential in order for us to supply your promotional merchandising with the best possible print resolution. We can advise on the technical production of artwork or even produce it for you.

How Will You Match the Print Colours to My Logo Colours?

You will need to supply us with your colour references. If you do not have this, then please contact us and we can advise. Every colour has a Pantone Matching System (PMS) reference number. This is a system used throughout the industry to ensure any printer can match colours specified by any designer.

Where Will I Find My Artwork and PMS References?

The designer who originally created your logo or the printers who print your company stationery will probably have the artwork and PMS references.

How Can I Check That the Correct logo and Colours have been Used?

You will be sent an artwork proof/visual showing your artwork in place on the product. You will be able to make any changes required before we go into production.

What are Set-Up/Origination Charges?

In general terms these charges are for production of the screens, dies, templates or jacquards used in the process of applying personalisation details to a product.

Can We See Actual Samples of the Product before we Buy?

Yes, we always advise clients to have a sample to ensure the product is fit for purpose. Most samples are free of charge however there may be a charge for more expensive items.

Do you offer a price match guarantee?

Yes indeed, however the item must be identical, including model number, components and warranty. The item must be in stock and available for purchase at that price from an authorized BPMA registered promotional products distributor, whose authorisation we reserve the right to verify. Where price match guarantees are requested we do require a copy of the official alternative quotation to ensure we are quoting like for like in terms of both product and imprint specifications.

Do You Have a Catalogue?

Yes, we have a paper-based catalogue and we would be most happy to post a copy to you.

How Do I Pay For My Order?

You can pay for your order either by cheque or bacs. For new accounts payment is required on order placement, however subject to the value of subsequent orders standard business account terms can be arranged. Customers that request payment via an invoice will be subject to a credit check.

I Have an Item in Mind That Isn’t on The Website – Can You Help?

In the majority of cases the answer is yes! We have access to over 250,000 promotional merchandising items including bespoke manufactured items. We would like to hear from you as developing and sourcing specific items is one of our specialities.